YOUR INFORMATION
Privacy policy
Last updated: 4 November 2026
This policy explains how Evernest ("we", "us" or "our") collects and uses personal information through this website and when you contact us about our products or services.
1. Who is responsible for your information
Evernest is responsible for the personal information submitted through this website. For privacy enquiries, use our contact form or email info@evernestoutdoors.co.uk. Please tell us that your message relates to privacy and include your enquiry reference if you have one.
2. Information we collect
When you send an enquiry, we collect your name, email address, any telephone number you provide, your selected area of interest and the details you include in your message. We also keep the enquiry reference, submission date, correspondence and enquiry status. Please only include information relevant to your request.
Our website and hosting services may process technical information such as your IP address, browser and device details, request times and security logs. Sign-in services process account information when an authorised user accesses the admin area or a restricted page.
3. How and why we use information
We use your information to answer enquiries, discuss your requirements, prepare requested quotations, manage related correspondence and provide agreed services. We also use technical information to operate the website, prevent spam and protect it against misuse.
Where UK data protection law applies, we rely on taking steps at your request before entering a contract, performing a contract, and our legitimate interests in responding to general enquiries and running a secure business website. We may also process information to meet legal obligations. Where a particular use relies on consent, you may withdraw that consent at any time.
We do not sell your personal information or use website enquiries for unsolicited marketing. This website does not use your enquiry to make automated decisions with legal or similarly significant effects. Providing enquiry details is voluntary, although we need sufficient contact information to respond.
4. Storage and sharing
Enquiries are stored in a protected inbox accessible to authorised administrators. Email notifications may also be sent to our business inbox. A failed notification does not remove the saved enquiry.
We use service providers for website hosting, database and file storage, security, authentication and business email. They may process information needed to deliver those services. We may disclose information where required by law or where necessary to establish or protect legal rights.
Service providers may process information in countries outside the UK. The applicable transfer arrangements depend on the provider and service. You can contact us for information about the providers and safeguards relevant to your enquiry.
5. How long information is kept
We keep enquiry and correspondence records for as long as needed to respond to your request, manage an ongoing project and deal with any related questions, disputes or legal record-keeping obligations. The appropriate period depends on the nature of the enquiry and whether it leads to a customer relationship. Information that is no longer required can be deleted from our records.
Temporary records used to limit repeated form submissions expire after 15 minutes and are cleared during subsequent submissions. Hosting and email providers may keep their own security logs and backups under their retention arrangements.
6. Cookies and external services
This website does not add advertising or analytics cookies. Hosting and sign-in services may use cookies or similar technology where necessary for authentication, security and essential website functions.
If you follow a link to an external service, such as WhatsApp, that service handles information under its own privacy policy. External websites are responsible for their own content and privacy practices.
7. Your privacy rights
Depending on applicable law and the circumstances, you may ask to access your personal information, correct inaccurate information, request deletion, restrict its use or receive a portable copy. If we rely on consent, you can withdraw it without affecting the lawfulness of earlier processing. Some requests may be limited by legal requirements or other recognised exceptions.
Your right to object: you may object to processing based on legitimate interests. Contact us through the details above and explain your request.
We may need to verify your identity before dealing with a request. We will respond within the period required by applicable law. You can also complain to the UK Information Commissioner’s Office (ICO), or to the relevant data protection authority in your country.
8. Changes to this policy
We may update this policy when our website, services or information practices change. The date above identifies the latest version published here.